Long River Technology - After Sale Service

After-sales technical service refers to a series of services and supports provided by enterprises to customers after product sales, mainly including the following aspects: (1). Technical services: provide services such as product installation, commissioning, maintenance and technical support. (2). Consulting service: provide consultation on product use, maintenance, repair, etc., and solve customers' problems and doubts. (3). Training service: Provide training on product use and maintenance, so that customers can use and maintain products better. (4). After-sales service: provide product maintenance, replacement, return and other services to ensure customer experience and satisfaction.

After-sales technical service is a kind of commitment and guarantee for enterprises to customers, and it is an important means to improve customer satisfaction and loyalty. At the same time, high-quality after-sales technical services can also help companies fix product problems and improve product quality and competitiveness.

consult

Through communication with our staff, we can tailor the required after-sales service combination and methods to obtain the best service experience at the lowest cost.

after sales

Through the website O2O service system, telephone, and email, routine system abnormal diagnosis and temporary solution processing are carried out.

Remote login (if available) is used for problem diagnosis, temporary processing and patch upgrade.

Experts come to solve special problems.

maintain

Conduct regular system research through the website O2O service system, telephone, and email.

Remote login (if available) is used for routine system upgrades and maintenance.

Experts come to you for special maintenance tasks.