Long River Technology - Technique Support

Technical support refers to the support and services provided for the normal operation of the software system, mainly including the following aspects: (1). Technical support: provide technical consultation and support for the software system, solve problems encountered by customers in the use of software and Fault. (2). System maintenance: maintain and update the software system to ensure the stability and security of the system. (3). Training services: provide software system training and services to enable customers to better use and maintain the software system. (4).Technical improvement: improve and optimize the software system according to customer feedback and needs, and improve the performance and user experience of the software system.

Technical support is one of the important services of software companies, aiming to provide customers with high-quality and efficient software system services and improve customers' business efficiency and user experience.

customer community

Build an online forum for communication and discussion between different users and our professionals.

It is convenient for everyone to establish the same understanding of needs and functions to ensure that the real needs of customers are met.

Discussions in the community forum are convenient for us to make better product planning and serve customers better.

Technical Information

Regularly publish technical materials for upgrading new functions of different versions of products.

It is convenient for users, customers and professionals to better understand, learn and use the system.

Including text, charts, video recordings, other material downloads and online viewing.

In the future, according to the personalized needs of different users, the most suitable information for customers will be automatically pushed and archived.

new version update

Different versions of different products are available for online download.

Patch download.

Download instructions for installation and upgrade.

List of version upgrades, service pack function changes and impact analysis.

Test reports of different versions, including: function, performance, user experience.

Best Practices

With the permission of a specific user, share best practices for using our system by that specific user.

Share your experience with the system.