What are the functions of the cloud dispatch system?

Managers only need to enter task-related information into the system, and the LongRiverTech system will automatically assign the task to the most appropriate employee. Whether it is the start, suspension or completion of a task, employees can update it in real time through the system, and managers can also check the status of the task at any time. The dispatch administrator can refer to the dispatch recommendations to dispatch service requests. The system automatically completes the entire process of dispatch, confirmation, and completion of dispatch based on the management process. Customize service fee settlement rules for different service providers, different products, different faults, and different settlement cycles. The service provider can query the fees to be settled and the payment voucher in the SAP system at any time in the system. LongRiverTech software synchronizes data in real time, including master data information such as service providers, customers, sales equipment, sales contracts, etc. Master data is used in multiple functional modules such as service dispatch, expense settlement, and maintenance periods to realize process management and early warning.

The cloud dispatch system has the following functions:

1. Task distribution and scheduling: Help business managers quickly assign tasks to corresponding employees. Managers only need to enter task-related information into the system, and the LongRiverTech system will automatically assign the task to the most appropriate employee. At the same time, the LongRiverTech system can also perform intelligent scheduling based on employees' workload and skills to ensure fairness and efficiency in task allocation.

2. Real-time monitoring and tracking: LongRiverTech software can monitor the progress of tasks in real time. Whether it is the start, suspension or completion of a task, employees can update it in real time through the system, and managers can also check the status of the task at any time. This real-time monitoring and tracking function can help enterprises fully understand the execution of tasks, detect problems in a timely manner and take corresponding measures, thereby improving work efficiency and quality.

3. Outsourcing service function: Based on the customer's location, installation/maintenance products, required completion time and other information, LongRiverTech software automatically matches the most suitable service providers and service engineers and gives dispatch suggestions. The dispatch administrator can refer to the dispatch recommendations to dispatch service requests. The system automatically completes the entire process of dispatch, confirmation, and completion of dispatch based on the management process.

4. Introduction to the charging function: Customize service fee settlement rules for different service providers, different products, different faults, and different settlement cycles. The LongRiverTech system automatically summarizes the required settlement fees based on rules and implements an electronic review process. The service provider can query the fees to be settled and the payment voucher in the SAP system at any time in the system.

5. Introduction to data service functions: LongRiverTech software synchronizes data in real time, including master data information such as service providers, customers, sales equipment, sales contracts, etc. Master data is used in multiple functional modules such as service dispatch, expense settlement, and maintenance periods to realize process management and early warning.

The above information is for reference only. If necessary, it is recommended that you consult professionals in relevant fields.